Frequently Asked Questions

  • The 2027 Lynx Point Planner launches October 1, 2026.

    Orders are typically processed within 2–3 business days. During periods of high order volume, such as launch day, Black Friday, and the New Year, please allow additional processing time.

    Once your order has shipped, you will receive a shipping confirmation with tracking information.

  • Absolutely. Multiple planners may be purchased in the same order, subject to availability.

  • Because orders may move quickly into fulfillment, we cannot guarantee that an order can be changed or canceled after it has been placed.

    If you need assistance, please contact us as soon as possible with your order number.

  • We accept all major credit cards, as well as Apple Pay and Google Pay.

  • Yes. You will receive an email confirmation after your order has been successfully placed. Once your order ships, you will receive a separate shipping confirmation with tracking information.

Ordering

Shipping

  • Shipping costs are calculated at checkout based on your destination and the weight of your order.

  • Orders are typically processed within 2–3 business days before shipping. Delivery time will vary depending on your shipping destination and selected shipping method.

    Please allow additional processing time during periods of high order volume, including launch day, Black Friday, and the New Year.

  • Yes! Please note that the shipping time for international orders may vary depending on the destination. Please allow up to 6-8 weeks for delivery International customers may be responsible for customs duties, taxes, or other fees imposed by their country.

  • First, check your porch, mailbox, side entrances, and any designated delivery locations, and ask household members or neighbors whether they received the package.

    If the tracking information indicates that your package was delivered but you cannot locate it, please contact the carrier directly and then reach out to us if you need additional assistance.

    Please note, once your package leaves our hands, we no longer have control over it. Once the delivery service receives your package it’s their responsibility to deliver it to you. All lost / stolen package claims should be handled with them directly at the links below:

    UPS—https://www.ups.com/us/en/help-center/delivery-issues/lost-package.page

    USPS—https://www.usps.com/help/claims.htm

  • We want your Lynx Point experience to be beautiful from beginning to end. If your order arrives damaged, please contact us within seven (7) days of delivery and include your order number and photographs of the damage.

    We will review the issue and work with you toward an appropriate resolution.

Returns & Exchanges

  • We accept returns within 14 days of delivery, provided the item is in new, unused condition.

    Because the Lynx Point Planner is designed to be written in and used throughout the year, we cannot accept returns for planners that have been used or written in. Items must be returned in their original condition.

    The cost of a pre-paid shipping label will be deducted from the value of your return.

  • Yes, however the planner you originally ordered must be in new, unused condition and you must contact us within 14 days of delivery. The cost of shipping your original planner back to us will be your responsibility.

  • Please refer to the policy stated on the product page of the item you are ordering. Items are returnable in new, unused condition unless otherwise noted.

  • Please contact us as soon as possible. If your order has not yet entered fulfillment, we will do our best to assist you. Once an order has shipped, our standard return policy applies.

Gifting

  • Yes. Simply enter the recipient's shipping address at checkout.

  • Yes. The planner arrives in its coordinating keepsake box, designed to create a beautiful unboxing experience.

  • Yes, please visit our boutique page to choose your the dollar value of your gift card and let us know where to email it.

  • Gift cards are delivered electronically and are not refundable or returnable.

  • Yes, please let us know that you would like to include a gift message with your order in the message section. We will do our best to make your gift package special.